Mediatel Data, a global leader in Customer Experience Technology with 29 years of innovation across Europe, North America, South America, Asia, and Africa, is joining forces with sendSMS.ro, one of Europe’s most trusted CPaaS providers, to expand its SMS partnerships and deliver enhanced omnichannel communication solutions for businesses across industries.
This partnership combines Mediatel Data’s advanced customer experience solutions, including AI-powered contact center technology, omnichannel engagement tools, video assistance, chatbots, and workforce management, with sendSMS.ro’s secure, high-performance global SMS delivery network.
Why SMS Matters in Omnichannel Communication
SMS remains one of the most effective channels for customer engagement, with an average open rate of 98% and near-instant response times. Within an omnichannel strategy, SMS ensures message delivery even in low-connectivity areas and provides an unmatched direct line to customers for urgent updates, personalized offers, and secure logins via two-factor authentication (2FA).
SMS allows companies to reach customers on the go, without requiring app downloads, and boost engagement through timely, geo-localized, and personalized texts. It’s also a cost-effective communication channel, ideal for time-sensitive messages.
About Mediatel Data’s Customer Experience Solutions
- Omnichannel Platform. Connect with customers anytime, anywhere across all communication channels, including voice, live chat, email, SMS, WhatsApp, Facebook Messenger, Instagram, Viber, Telegram, and more – all from a single interface. Meet your customers where they are and provide personalized, connected, and efficient service across all channels. Features: unified agent desktop (360° view of customer interactions), AI-driven routing (automatically assign conversations to the most suitable agent, based on several criteria), analytics & performance monitoring, call deflection (intelligently redirecting customers to self-service channels or digital interactions), automated workflow & ticketing.
- Contact Center Solutions. AI-Powered Solution to enhance call & contact center operations with intelligent solutions designed to maximize agent productivity and drive exceptional customer engagement. Powerful features to optimize contact center performance: inbound (incoming customer interactions across multiple channels), outbound (automated dialing strategies), automatic call distribution (routes incoming calls to the most suitable agents based on predefined rules), analytics and reporting, AI answering machine detection (accurately detecting answering machines, reducing wasted time), advanced predictive dialer (automatically dial multiple numbers and connect agents only to live calls), seamless CRM Integration, interactive voice response (IVR).
- Chatbots. Enhance customer engagement, streamline operations, and provide instant support with Mediatel Data’s AI-powered chatbot. Chatbot solutions automate responses, integrate seamlessly across channels, and ensure 24/7 availability for superior customer experiences. Features: seamless website & platform integration, customizable conversational flows, AI-powered natural language processing (NLP) (routes incoming calls to the most suitable agents based on predefined rules), real-time and historical insights, smart handoff to live agents (accurately detecting answering machines, reducing wasted time).
- Workforce Management. The Mediatel Data workforce management module goes beyond traditional scheduling by addressing aspects such as field service management, performance and training management, recruiting, budgeting, forecasting, and analytics. Achieve efficiency by dynamically allocating resources based on demand, preventing overstaffing, and reducing costs while maintaining optimal service levels. Integrating web functionalities into a mobile dashboard enhances the overall user experience and contributes to a more agile and responsive workforce.
- Video Assistant. Deliver high-quality, real-time video interactions for customer support, remote assistance, and virtual collaboration. Powerful features to elevate customer interaction: user-friendly interface, bi-directional communication audio & video, secure access with a unique link sent via SMS or e-mail, no extra apps needed, screen sharing & remote assistance, compatible with any browser or any device, GDPR compliant with client consent collected.
- Real-Time Agent Assistant. Mediatel Data Real-Time Agent Assist is an AI-driven solution designed to enhance agent efficiency and customer satisfaction through advanced NLP, intelligent routing, and real-time support features. It includes: real-time call transcription for note-free conversations, smart knowledge base access for instant answers, confidence-ranked reply suggestions for faster handling, and multilingual support to ensure consistent CX across languages.
- Interaction Analytics. Mediatel Data’s Interaction Analytics unlocks deep insights across calls, emails, chats, and more — going beyond keywords to analyze sentiment, script adherence, and conversation patterns. It helps supervisors identify trends, improve quality, and drive better CX with data-driven precision.
- Agent Helper. Mediatel Helper is your AI-powered virtual assistant designed to support agents with real-time answers, faster issue resolution, and 24/7 assistance. Integrated within our omnichannel platform, it helps handle higher call volumes, reduce AHT, and deliver consistent, multilingual customer support — making every agent more efficient and effective.
- Email Dispatch: Mediatel Data AI Email Dispatch simplifies and automates your email workflow through intelligent routing, tagging, and categorization. It reduces manual effort, improves transparency, speeds up response times, and enhances reliability with features like OCR, confidence scoring, and attachment data extraction — helping you focus on what matters most: your core business.
Request a demo here: https://www.mediatel.ro/
About sendSMS.ro
With 18 years of expertise in SMS Marketing and Mobile Advertising, sendSMS.ro has helped over 5,000 companies worldwide retain customers and boost sales. sendSMS offers a secured SMS Web Platform, has developed 40+ free native plugins and low-code integrations for leading CMS, CRM, and ERP systems worldwide, like Magento, Woocommerce, Hubspot, Zapier, UiPath.
sendSMS.ro can deliver classic and rich media SMS messages to 180 countries and connects to 900+ telecom networks worldwide.
Their clients span diverse industries, including eCommerce, Banking, Insurance, Supermarkets, Retail Chains, Telecommunications, Medical Clinics, HoReCa, Transport, and more.
sendSMS.ro is recognized as one of the most reliable CPaaS providers in Europe, being committed to top-tier cybersecurity, protecting all data with integrity, confidentiality, and full compliance with national and international regulations.
sendSMS.ro has an advanced anti-smishing system that automatically filters and blocks malicious content before it reaches mobile operators’ networks—stopping over 90% of malicious attacks.
Also, the SMS provider holds ISO 27001 certification, which means that their team knows the vulnerabilities of their IT system and can act accordingly, they significantly reduce risks and respond quickly in case of incidents, and have the capability to keep pace with latest technological advancements.
Find out more here: https://www.sendsms.ro/en/
By enhancing Mediatel Data’s omnichannel platform with sendSMS.ro’s secure, global SMS expertise, this partnership enables organizations to deliver an even more seamless, connected, and secure customer experience.
